Community News

NEW HOURS STARTING MARCH 2ND 2020

Due to patient feedback we are changing our hours starting March 2nd, 2020.  We will now be closing at 7pm in Haverhill on Monday, Wednesday and Thursday and 7pm in Newburyport Lower Level Monday-Friday.  We will be open instead from 5pm-6pm to better accommodate our patients’ needs.  Please let us know if you have any feedback (good or bad) with these changes during our trial period over the next 3 months.

We have recently had an increase in patients late for appointments.  In order to give your child the time necessary and deserved for their appointment, we ask that you arrive 10 minutes early for all appointments to register and complete all paperwork.  If you arrive late you may be asked to reschedule.

A Focus on the Future

URGENT CARE REFERRAL POLICY

At Childrens Health Care, we strive to provide the best care for our patients at both sick and well visits. This includes timely availability of our pediatric providers for urgent visits, with access to your child's medical records, in a friendly and familiar setting. With rare exceptions, such as extreme inclement weather or other emergencies, we are open 365 mornings a year for walk-in sick call and also have urgent appointments available each weekday until 8:00pm.

In most cases, we therefore will not issue referrals or provide approval to insurance companies for outside urgent care or walk-in clinic visits for services that could have been provided in one of our offices on days when we are open. if you have a question about the need for urgent care for your child, please call and speak to our triage nurses or the on-call provider, who can help guide you to the most appropriate care.